Emergency Plumbing FAQs

Yes, we're licensed and insured, water and gas, under NSW Plumbing Licence #292427C. Every plumber who steps onto your property carries the same cover, and you're welcome to ask to see it before we start.

No, NSW law requires gas fitting to be done by someone holding the right gas licence, even for something that looks minor. If you smell gas, leave the property and call us from outside, and do not flick switches or light flames on the way out.

In NSW, a licensed plumber has to carry out or oversee any plumbing and drainage work, and gas fitting needs its own separate gas licence. The rules keep water supply, sewer connections and gas fittings safe, so an unlicensed repair often costs more to put right later.

Not usually for a straightforward emergency repair, though strata properties sometimes need sign-off from a building manager or committee before larger works go ahead. We're used to working within strata rules and can talk you through what's needed for your building before we start.

A real person answers calls day and night, so this is rare. If you ever reach us at an unusually busy moment, leave your name and number through the callback form and we'll call you back fast, whatever the hour.

We don't offer live GPS tracking, but we'll call ahead before we arrive so you're never left guessing. If plans change because another emergency comes in first, we'll call again straight away and keep you updated the whole time.

Yes, plenty of people call just to ask whether something needs an emergency callout or can wait. We're happy to talk it through over the phone, and there's never any pressure to book on the spot.

Yes, and during storms we prioritise the most urgent calls first, like burst pipes and gas leaks, while keeping everyone updated on timing. It can mean a longer wait for a minor drip, but every call still gets answered and looked after.

Yes, the $65 off your first service offer applies across all seven of our emergency plumbing services, from a blocked drain to a gas leak repair. It's a new-customer offer, so it applies the first time you book with us, not on repeat visits.

No, we operate a $0 Call Out Fee on every visit, any hour we answer, so getting a licensed plumber to your door costs nothing upfront. What you pay covers the actual work, agreed and confirmed before anything begins.

No, there's no separate charge for travel time, wherever in Kingsford you are. The upfront price we agree together before we start covers the whole job, not the trip it took to get there.

No set minimum, the $0 Call Out Fee means there's nothing to pay just for a plumber to attend. From there, the price reflects the actual work involved, agreed with you before we start.

Yes, Kingsford is home turf, so it's one of the areas we cover most often. Calls tend to pick up around student rental turnover at the start of each UNSW semester, when share houses change over fast.

Not any one street in particular, but the older interwar homes near Rainbow Street and around Leonard Avenue tend to still have ageing earthenware or galvanised pipework. That older housing stock is more prone to blockages and slow bursts than the newer apartments closer to Anzac Parade.

Yes, Kingsford sits well within our regular coverage area, alongside the suburbs around it. From units near Nine Ways to older homes on the quieter streets, we're on our way fast.

A lot of Kingsford's housing dates from the interwar years, and older storage hot water units in these homes and in nearby brick blocks from the same period often struggle under heavy day-to-day use. It's worth having ageing pipework and hot water systems checked before a slow problem turns into an emergency.